At Gedilo, we understand that circumstances may change, and you may need to cancel your order. We have implemented a flexible cancellation policy to ensure a seamless experience for our customers. Please review the following policy to understand the steps and conditions for canceling an order.
Eligibility For Cancellation
To be eligible for a cancellation, please note the following conditions:
- Orders must be canceled before the order has been processed and shipped.
- Custom or special order items may not be eligible for cancellation. These items are specifically ordered for you and cannot be canceled once the order has been placed. Please refer to the product description or contact our customer service team for more information.
Cancellation Process
To initiate a cancellation, please follow these steps:
- Contact our customer service team at [email protected] as soon as possible to inform them of your intent to cancel your order.
- Our customer service team will verify the status of your order and provide you with further instructions on how to proceed with the cancellation, if applicable.
- If your order has not been processed and shipped, we will cancel the order on your behalf.
- Your payment will be refunded to the original method of payment used for the purchase.
Please note that once an order has been processed and shipped, it cannot be canceled. In such cases, you may need to initiate a return or exchange once you receive the item. For further assistance, please refer to our Refund Policy or contact our customer service team.
If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to reach out to our customer service team at [email protected]. Our dedicated team is here to assist you!